FAQs


General FAQs

I have lost my Parent Safety Rein. Can I get a replacement?

You can purchase a replacement safety rein from our Daysack Safety Rein page

My LittleLife product is new and missing a component (e.g rein). How can I get one?

If you purchased your product direct from us on LittleLife.com, please contact us letting us know which product you ordered, the date of your order and the email you provided at order. We will then be able to look into the case and provide you with any parts due to you as soon as possible. If you purchased the product from a retailer, such as John Lewis, Boots, Mothercare or any other LittleLife stockist, you will need to return to the store from which you bought it along with your proof of purchase. They will be able to provide you with the missing part. If you have any further problems please give us a call on our Customer Services line on 0118 981 1433.

Technical Terminology


What does UPF stand for?

UPF stands for Ultraviolet Protection Factor. It is the ratio of the average effective ultraviolet radiation (UVR) irradiance transmitted and calculated through air to the average effective UVR irradiance transmitted and calculated through fabric. In other words, it is the amount of ultraviolet radiation that a fabric blocks. Hence UPF values are used in the Fabric's UV transmittance test by spectrophotometer equipment.

What does BS stand for?

BS stands for British Standards. These are strict standards which we ensure all LittleLife products meet before we sell them to our customers. This gives you extra reassurance that the product is up to the job.

What is the Anchor Point?

The patented LittleLife anchor point is a feature unique to LittleLife Child Carriers which allows you to place your foot into the base of the carrier as an ‘anchor’ for greater security when placing your child into the backpack.

What is Illuminite?

Illuminite fabric is highly reflective. When out at night the Illuminite material will light up when a light source, such as car headlights, shines onto it.

How adjustable is your back system?

The LittleLife back systems can be adjusted to fit most sizes of individual.They cater for people between 5ft 2 and 6ft 4, depending on the carrier. Please check the product information prior to purchase to ensure that the carrier will be right for you.


Child Carrier FAQs


I have lost a component of my carrier. Can you help?

Of course we can. We generally stock spares parts for all of our carriers, including zip-off daysacks, face pads and chest straps. We cannot guarantee that we will always have these in stock - please visit our Spares pages. All prices quoted on the spares website include VAT and postage and are only available to UK residents.

Can I use the Sun Shade and Rain Cover with all LittleLife carriers?

For all LittleLife carriers made after January 2007 you are able to use the Sun Shade and the Rain Cover. The Rain Cover will fit better to the larger carriers in the range but is still compatible with the Ultralights and Discoverers.

Do any of the Littlelife Child Carriers fit the airline carry-on luggage allowance?

Yes. The Ultralight Convertible has been made specifically with this in mind.

Is my carrier washable?

Yes your carrier is washable and all removable parts are machine washable. Please refer to your Child Carrier care label for specific information regarding your model.

What age do the carriers go up to?

The limit on all LittleLife Child Carriers depends upon the weight of the child rather than age. The Ultralight Convertible carrier goes up to 15kg whilst all other carriers have a limit of 20kg.

         

LittleLife Child Carrier size recommendations, weights and dimensions         

Carrier Name

Torso Length Range

Guide Height

Recommended Waist Sizes

Max. Weight of Child

INCHES

CM

Feet/inches

INCHES

CM

KG

Stone/lbs

Voyager S2

18 - 37

45-93

5'2" -    6'4"

28" - 58"

71 - 147

20kg

3 stone 2lb

Freedom

18 - 23

45-58

5'2" -    6'2"

26" - 54"

66 - 137

20kg

3 stone 2lb

Cross Country S2

18 - 24

45-60

5'2" -    6'2"

26" - 54"

66 - 137

20kg

3 stone 2lb

Traveller S2

18 - 22

45-57

5'2" -    6'0"

26" - 54"

66 - 137

20kg

3 stone 2lb

Discoverer

18-21

45(-54)

5'4" -    6'0"

26" - 54"

66 - 137

20kg

3 stone 2lb

Ultralight Convertible

18-21

45-(53)

5'2" - 5'11

27" - 52"

69 - 132

15kg

2 stone 3 lb

All Terrain

18 - 37

45-93

5'2" -    6'4"

28" - 58"

71 - 147

20kg

3 stone 2lb

Cross Terrain

18 - 24

45-60

5'2" -    6'2"

26" - 54"

66 - 137

20kg

3 stone 2lb


Travel Cot and Beach Shelter FAQs


Can I purchase spare parts?

You can purchase spare mattresses, covers and individual poles directly from our Spares pages.

Have your cots passed the relevant standards and tests?

Yes, you can be sure that all LittleLife products have passed the relevant British Standard tests.

Are your cots washable?

The material in all LittleLife cots is machine or hand washable. What we would suggest is that the cot is erected when drying to ensure it dries to the right shape. Please refer to the care label for specific information regarding your model.

The LittleLife back systems can be adjusted to fit most sizes of individual.They cater for people between 5ft 2 and 6ft 4, depending on the carrier. Please check the product information prior to purchase to ensure that the carrier will be right for you.


2-Year Limited Warranty


LittleLife warrants to the original purchaser that its products are free from defects in materials and workmanship under normal use during the Limited Warranty Period of 2 (two) years. The Limited Warranty Period starts on the date of purchase. This warranty does not cover accidental damage, misuse, improper care, alteration, or damage caused by any form of natural disaster such as floods and earthquakes. Coverage terminates if the original purchaser sells or otherwise transfers the product. You may be required to provide proof of purchase as a condition of receiving warranty service. During the Limited Warranty Period, LittleLife will, at its discretion, repair or replace any defective product (or any part thereof) and return the product to you. There is no charge for the inspection or the return postage. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. This warranty gives you specific legal rights, and you may also have other rights that may vary from state to state or from country to country. Warranty service availability and response times may vary from country to country. This warranty does not affect your statutory rights. LittleLife in this statement is a trading name of Lifemarque Limited, 1/8 Bacchus House, Calleva Park, Aldermaston, Berkshire RG7 8EN, United Kingdom. To make a warranty claim, please contact our Customer Services.